Math Practice Support
Need help with Math Practice? This page is how to reach me and the quickest fixes for the most common problems.
Contact
Email rdshad@beesbloomsandbytes.com. It helps if you tell me:
- what you were doing, what you expected, and what happened instead;
- your iPhone or iPad model and its iOS version;
- for an answer that was marked wrong, the problem exactly as it was shown and the answer that was typed.
Please do not put a child’s name or other personal details in your message.
Fastest way: in the app, open Help, then Report a problem or idea. Help opens after Face ID, Touch ID or your passcode, so a child cannot open it on their own. The report reaches me with your app version and device already attached. Add an email address in the optional box if you would like a reply.
Common questions
What do I need? An iPhone or iPad with iOS 15 or later, and an internet connection. Problems, grading and explanations come from the server, so the app cannot be used offline. Math Practice is made for iPhone and iPad (an Android version is in development) and is not available on the web.
I cannot sign in. Check your connection and try again. If the app says it could not save your sign-in securely, close the app fully, reopen it and sign in again. Signing in with Apple and signing in with Google make two separate accounts, so use the same one you used when you added your students.
The app asks me to sign in again. That happens after you sign out, or after about 30 days. Your students and their progress are kept with your account.
A problem will not load. The app says so and offers Try again. Check your connection first.
An answer was marked wrong but looks right. Fractions, decimals and money are marked by value, so 2/4 is accepted for 1/2. Only ratios (and trigonometry ratios) need a particular form, such as simplest form, and the question says so. If it is genuinely wrong, please send it to me, because a wrongly marked answer is the most important thing for me to fix.
It is too hard or too easy. Run the Skill Test from the student list, or use Edit on the student to change their grade.
Why did an animal not count? Animals are earned by correct answers in Practice and the 60-second test. An answer given after tapping Show me how, and answers in the Skill Test, do not earn one.
Removing a child’s data or your account
- One student: on the student list tap Remove. This deletes that student and all of their history.
- Your whole account: Settings, then Delete my account. It asks twice, then asks you to sign in again to confirm it is you. It deletes your account, every student and all progress, and it cannot be undone.
- Without the app: if you have uninstalled it, sign in with the same Google account at math-practice-82w.pages.dev/delete-account and type DELETE. This works for Google accounts; an account made with Sign in with Apple is deleted in the app.
A problem report you sent from the app is kept separately and is not removed when you delete your account. Email me and I will delete it. The privacy policy explains what is stored and what is shared.